We're Here to Help

Our healthcare professionals and customer support team are ready to answer your questions about Vibrel and women's intimate health.

                            📞
                            Expert Support
                        

                            ⚕️
                            Medical Guidance
                        

                            🔒
                            Confidential Care
                        

How Would You Like to Connect?

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Medical Information Line

Speak with our healthcare professionals about Vibrel's medical benefits, usage, and suitability for your specific needs.

Phone: 1-800-VIBREL-1 (1-800-842-7351)

Hours: Monday-Friday, 8:00 AM - 6:00 PM EST

Languages: English, French

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Customer Support

Get help with orders, shipping, product information, or general questions about Vibrel.

Phone: 1-888-ASK-VIBREL (1-888-275-8427)

Email: support@vibrel.ca

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

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Online Consultation

Submit your questions securely online and receive a personalized response from our healthcare team.

Response Time: Within 24 hours

Privacy: HIPAA compliant secure messaging

Available: 24/7 submission

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible. All communications are confidential and secure.

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Head Office

Vibrel Corporation
123 Medical Drive, Suite 400
Ottawa, ON K1N 1A1
Canada

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Email Addresses

General: info@vibrel.ca
Medical: medical@vibrel.ca
Support: support@vibrel.ca
Media: media@vibrel.ca

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Business Hours

Monday - Friday: 8:00 AM - 6:00 PM EST
Saturday: 9:00 AM - 2:00 PM EST
Sunday: Closed
Emergency medical line available 24/7

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Medical Disclaimer: This contact form is not for medical emergencies. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room. For urgent medical questions, please call our medical information line directly.

Frequently Asked Questions

Most women experience relief from vaginal dryness within the first few applications. For optimal results, we recommend consistent use for 2-3 weeks. Each application can provide moisture for up to 3 days.

As a Health Canada licensed medical device, Vibrel may be covered under extended health plans, HSAs, or FSAs. Coverage varies by plan. Contact our customer support for assistance with reimbursement documentation.

Vibrel is generally safe to use with other medications, but we recommend consulting with your healthcare provider if you have specific concerns or are using prescription vaginal medications.

Vibrel uses advanced polycarbophil technology and meets medical device standards. It's pH-balanced, osmolality-safe, and provides longer-lasting relief (up to 3 days) compared to basic lubricants.